Originally Posted by
saizai
Correction: don't file with TSA Contact Center.
Do file a formal FTCA claim for money damages with TSA.
Frankly it's more likely to work than the IG. The IG knows perfectly well that it's an issue. They've not changed anything. But having to pay out $$$$ for passenger injury complaints? Yeah, that'll get attention.
Don't forget that tort "injuries" can include things like "infliction of emotional distress", "
false light", etc. Up to you to quantify those, and to determine if they apply to your situation.
Do note that for filing an FTCA claim,
28 USC 1346 and
28 USC Ch 171, they want you to specify an exact amount of money you want them to pay you; you have to wait 6 months before you sue and you have to file a claim within 2 years of being damaged, 28 U.S. Code § 2401 — though if it's not our fault that it's late, the 2y limit can be extended by courts,
US v Wong.
Nothing here is legal advice, obviously.
But as my political opinion: make 'em pay for it and it'll be more likely to have an effect than anything else, short of an injunction.
Except for the part about don't file with TSA Contact Center, I have to disagree.
Better to file with the IG immediately while an incident is fresh in your mind and better for the IG's office to be inundated with complaints. They can't do anything about it, even if they know screeners are being abusive, unless they have specific complaints to address.