Originally Posted by
segacs
Sounds like the typical AC agent on a power trip, combined with the usual amount of incompetence about follow-up (i.e. 3 agents assured him he'd get a free replacement ticket, but magically the note was nowhere to be found on the file).
I would reserve my judgement until hearing the other side.
I have a hard time believing there is not more to the story. A bit too easy blaming agents "on a power trip." Even when that happens it usually doe not go that far. And usually if more agents are involved the other ones tend to balance things out.
I was one almost denied boarding because the agent misread the rules. Which I knew quite well, having dome the same trip on same passport before. Second agent got involved, quickly set things straight.