Originally Posted by
mherdeg
There's no lesson -- except that if an itinerary which is obviously by-the-book correct and not weird at all will not ticket and gets pushback from an agent, maybe you need another agent.
The sad part is that when UA looks at their call performance, if they even notice this call, they'll chalk it up to "yet another confused passenger who needs our streamlined 'excursionist perk'" instead of "we should really train our front-line agents and supervisors better."