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Thread: Charged for 3rd checked bag as Executive Platinum
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Old Sep 17, 2016 | 6:20 pm
  #8  
DoctorORD
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Join Date: Dec 2011
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This has happened to me a number of times. After being denied initially and escalating, the agent's supervisor gave me the solution - ask the agent to look in in "WEBREF" under Checked Baggage Charge. It clearly shows that in 2 cabin markets, EXP can have 3 bags regardless of class -- they then put a "known issues" override in SABRE.
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