Originally Posted by
felixtae
The Smart Gate is only available to a shorter list of countries. My passport allows visa on arrival but could not use the Smart Gate. I tried, the machine did not work and was directed to the manual immigration line last time.
My apologies, you are correct - I mistakenly thought they had expanded the eligibility of smart gate to all e-gate users!
The passports that can't use smart gate but can be registered for e-gate seem to be:
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hong Kong SAR, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Vatican City
unless you have a residence visa.
Edited my post to reflect.