Originally Posted by
margarita girl
On Sept 4, I flew YYZ-AMS in paid J on a brand new 789 (2 weeks in service). As luck would have it, there was a problem with my AVOD screen. FA reset it 3 times before it finally worked (I think, because at that point I decided that I just wanted to go to sleep).
Then I found out that my lay flat seat wouldn't recline. I stood in the aisle for 25 mins while the FA tried to reset it, to no avail. Cabin was full, so I had to try and sleep while sitting up.
I started a thread about faulty seats on Dreamliners earlier this year.
FlyerTalk Forums > Travel&Dining > TravelBuzz Faulty B787 Dreamlighter Business Class Seat Design.
The contributions to the thread informed us that two (or more)different models are fitted in the B787. I observed faulty seats on three out of four Air India flights and also on one LOT and on that flight the faulty seat was mine. The cabin was full so no alternative seat in the business cabin was available. Those seats were all supplied by the same company, Zodiac. I wonder if they also supply KLM's seats.