Originally Posted by
StuckInYYZ
I wonder how these people are trained? It is obvious that this has to be a training issue. Otherwise AC should retool their hiring staff. I refuse to believe that one company can hire so many antisocial staff members...
This kinda reminds me about a news item I saw/read a few years back about Mandarin Buffet. Regardless of how well they did in the interview, all staff had to go through a training course on customer service. How to act, to speak English unless spoken to in Chinese, what is considered polite, etc.
Wonder if AC should invest in something like that...
Edited to add... Then these BP checks would go smoother.
Interesting example of Mandarin.
The fact that there is no pleasant consistent behaviour towards some of us is unfortunate. The fact that AC employees still behave this way is either strange or absurd.
I started this thread because of the posts I read by BlueMilk and canadiancow, as their experiences, along with mine and some others I know, are not how one should be treated as a paying customer - regardless of one's Altitude status.
Up until this year, I had no status with CX, SQ, BR or AA, yet never once was I subjected to this nonsense.
I started to wonder if it's cultural. We all have stories about horrid Canadian customer service in the retail world. But then I also know that Asia has a different approach, so while I would expect a slightly better engagement between Asian airlines employees and passengers from similar backgrounds, I have been treated beyond exceptionally well by SQ, CX and BR.
There has never once been a presumption that I did not belong in the line in which I was standing.