None of us like air rage, but then the airlines are USUALLY the cause of it. I read today about the pamphlets being hadned out. Also noted wat that a good deal of rage comes from drunk customers. So, why have booze on board, could it be the airlines wants to make some more money. Who can blame them, but hey, the airlines are the cause of air rage, seldom would the passanger snap if he or she was treated like a person vs. a number.