Originally Posted by
747-400
Here's a new one that I haven't seen asked... if a KA flight is booked with a CX flight number (like for example CX5802 HKG-PVG operated by Cathay Dragon) can you still upgrade with Asia Miles? Marco Polo service center is telling me no (this is part of a LAX-HKG-PVG itinerary in D upgrading to F -- they say that only the transpacific can be upgraded unless the KA leg was booked with the KA flight number). Is this right or should I go the call again until I get a knowledgable agent route?
Thanks!
744
Yes you can still upgrade. It isn't anything too tricky. You just got a dumb or lazy agent.
Done it plenty of times. Technically they'll have to change you to all be one "airline"....but just bother the MPC agent and they can contact reservations and do it for you while you're on the phone. It's the same thing with companion awards....both must be under either KA or CX flight #, but not one and the other. (CX+CX and KA+KA are both valid. CX+KA are not). It's a dumb legacy systems thing they haven't integrated yet or are too lazy to do. Tell them to switch you to either the CX or KA flight # so all your segments are the same.
Just did this two weeks ago. And many times before that.