Originally Posted by
clubman
Thanks for the report Josh.
To be honest, if there is one thing I like about LY (trust me, there are very few things), it's the friendliness of their FAs so I'm surprised you don't find that.
TBH, I used to find them friendly, one of the few things I specifically enjoyed. But I've noticed a downgrade in their level recently (maybe they don't like me cuz I travel with a baby?)