Originally Posted by
fotoflyer88
Anyone else here not receive the Chase Marriott Rewards Credit Card 5X points at this property?
When Checking Out, The clerk took my card and put it in a handheld chip card reader for the property charges. It did not post on the Chase site as a Marriott/Renaissance property. Instead shows the charge as: Hotel Fira(Doskasde S.A.Hospitalet)
Chase sent me the message (and credited me the missing points as a goodwill gesture)
With the note:
Hotel Fira(Doskasde S.A.Hospitalet) has a business code
of Lodging-Hotels, Motels, Resorts, - not elsewhere
classified, which does not qualify to earn bonus points.
-I've had this happen with the Courtyard property in Madrid, also. Is this an issue when payment isn't processed to the card on file via the Marriott res system? I was surprised they asked for my card at checkout. Would hate to lose out again, since chase said this was a 1 time deal.
Had a great stay at the property and want to come back in the future, but want to figure out why this didn't happen.
Had a similar issue with my stay this August. After contacting Chase, they were quick to add the bonus points. I would much prefer that the bonus points happen automatically like most properties.