Originally Posted by
invalyd
....I cancelled the award booking 20 days before the stay, and the reservation stated 21 days......
21 days cancellation is unusually long for awards. Sounds to me was a lazy agent who didn't bother to check cancellation policy. If the agent advised you that you will not be charged even though you have passed free cancellation period, then you do have a case. If not, I would let it go.