From what I've read, this new booking engine is not working the way it's supposed to. Try the following steps:
(1) Sign in to your Virtuoso.com account (if you already have one). There's a "SIGN IN" link at the upper right of the screen at the end of the dark grey banner.
(2) If you don't already have an account, set one up.
(3) Register with the personal email address you use to contact your Virtuoso travel advisor. This is meant to automatically "match" you with your own advisor.
(4) If you're not matched with an advisor, you'll be taken to a "Meet Your Advisor" page. Click on the "Let's get started!" box.
(5) Next page: what type of vacations do you enjoy. Just click through using "Next."
(6) Next page: what destinations would you like to explore. Just click through using "Next."
(7) Next Page: Tell us where you would prefer your Advisor to be located. You'd enter the Country/State/City of your advisor. For example, to reach me, you'd choose
United States > California > Berkeley ... and then click through using "Next."
For your own advisor, you'd likewise use his or her Country/State/City
(8) Next page: scroll through the available advisors and click your travel advisor.
(9) Next page: Sign in to your account.
a) If you have an email/password combination, enter those and click "Sign In."
b) If you don't yet have an account, click "Create an Account" on the lower left.
That should do the trick. Please let us all know if anyone has had success. Virtuoso has always experienced issues when rolling out new technologies...