FlyerTalk Forums - View Single Post - JFK-ZRH / Zurich Disappears from My Itinerary! (Schedule changes)
Old Sep 8, 2016 | 11:04 am
  #3  
akcae
15 Years on Site
 
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
1. Verify the flight is indeed gone from the schedule by doing a dummy booking for the same date.
2. Find an alternative route ORD-ZRH on AA (preferably) or other oneworld airlines.
3. Call AA and ask to be re-accommodated on the alternate itinerary. If you were already confirmed in J with an SWU, AA should preserve your upgraded class of service if rebooking on another AA or JV (AY, BA, IB, JL) flight.
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