My husband got a ticket from justfly, customer service is horrible. I don't understand thier english either. It is the worst customer service ever in my life, they said they can cancel the ticket but it is not refundable. What? Are you serious? I called the airline directly, i was told there is a ticket for the other date. but jistfly said there is no ticket for same date i asked to airline and if i cancel it the tickets i bought is not refundable.. Unacceptable service... Very regret buying the ticket from them. I already talked to all my friends about it and put on facebook. Hope there is no more ppl like me.