FlyerTalk Forums - View Single Post - UX flights not delivering scheduled meals! [Consolidated]
Old Sep 7, 2016 | 2:35 pm
  #7  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
This isn't compensation and the term is much misused on FT. It is a customer service gesture intended to make up for the poor service and inconvenience.

Of course the dinner isn't worth $100 or even $10, but that isn't the point.

The point is that people count on dinner when UA promises dinner.
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