Originally Posted by
Joely
I just received an e-mail for a booking I didn't recognise. Sure enough when I opened the mail it informs me that the executive club number for someone I have never heard of was added by someone else I never heard of. I thought I would check on BA.com anyway as I have booked a ton of flights recently and maybe the reference number is mine but the e-mail is in error but sure enough the booking is for a family of 4 heading to Orlando next month, I swiftly log out before I accidentally downgrade them or somesuch.
I guess somewhere in the BA system their booking reference got mixed up with my e-mail address but this seems like a fairly hefty breach of security. If I were a more malicious type I could get this families passport numbers, DOBs and other personal details simply by using the information in the e-mail. It further concerns me who might have got e-mails with my bookings! Maybe I'm coming over a little daily mail but it does seem a little lax that their system could mix something like this up.
Hello Joely,
Obviously this is a matter we take very seriously and is not a regular occurrence.
We of course will look into this immediately, can you please PM me any details that you have regarding this which will aid our investigations.
regards
Gavin