AA 3348 - smoke in cabin at 30k feet!
YYZ to ORD >>> getting ready to start decent and smoke starts coming in from vents into american eagle plane cabin - metal buring smell. passengers in panic and screaming...poor flight attendant does an admirable job considering it was her 3rd week on the job (yep!).
smoke clears and things contained and we land - full stop on runway with fire trucks all around - i assume they were monitoring us to see next steps. all good we assume (no communication from pilots!?!) and we taxi in with firetrucks escorting.
finally we begin to deplane and everyone just happy we are on the ground. get to gate agent as we are ~3 hours late - no envoy of AA staff to meet us - many missed connections, including myself. another hour and finally a GA provides me with a 12 dollar voucher and direction to the shuttle with a voucher to a comfort inn - bed bugs much?
paid in J (ORD>LHR>AMS)...missed the LHR and bumped from 777 to 767 this am (fine). no J seat available from LHR to AMS (ok, short flight, i can live with that). no bags and change of clothes (not happy but I've camped before). A couple millions miles has me pre-conditioned to roll with the flow.
BUT, what is my recourse? I told my story to Flagship here in ORD and she is trying to sort my bags and basically pushing me to customer service on the web.
while typing this - flagship lounge person calls me over and AA 90 to LHR has just cancelled. (is this really happening. serenity now, serenity now in my best Constanza voice). so being re-routed on AA 46 tonight to LHR. I am at the point of throwing my arms up in the air...
...any and all advice welcome as I just want AA to make it right, reach out and try and show they care. uggh!!!