FlyerTalk Forums - View Single Post - why don't they know about flight delays for overseas flights?
Old Sep 5, 2016 | 8:31 am
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The Lev
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Originally Posted by YXUhomebase
Any idea on why they don't?
Lack of laser-like focus on the customer as a strategic differentiator? @:-)

Also probably multiple very old IT systems that don't work well together requiring lots of manual intervention.
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