This bug is getting annoying. Because now it's manifesting itself in a slightly different way. Now, every time I check on the balance of some funds, it often shows as a "refundable" credit. So now, I never know whether it really is refundable or not - it wouldn't be a big deal if Southwest at least told you a week later that it isn't, but as we saw it gets lost in limbo-land and you never know about it. This is a lawsuit waiting to happen, I'm telling you.
So for now, I got to call Southwest every time to check if the funds really are refundable or not. Such a nightmare this site is.