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Old Sep 4, 2016, 7:29 am
  #16  
gooselee
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Join Date: Oct 2011
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Originally Posted by flyerCO
1)The DL software only allows the agents to pick airlines that DL has an interline with. 2)There's a business reason for not interlining - It incurs costs to get a bag between airlines, especially if not located in the same area at an airport. Why incur costs to give a benefit to a customer flying an airline that's a competitor? This includes cost if the bag gets lost and never transferred. While the last flown airline will pay the passenger, that airline can then ask for compensation from the airline that never handed the bag off. Also, bags are more likely to be lost when transferring between airlines that aren't partners. A lot of airports use separate baggage systems for different parts of the airport/airlines. Some bigger airports like DXB have one large system used by everyone, but most airports have completely separate baggage systems for each terminal, and in some cases airlines.
I'll add my own story. Was flying SYD-LAX-DTW and then DTW-ATL on a separate ticket. All DL marketed, operated, and ticketed.

Agent in SYD would only check my bags through to DTW, saying that it was too early to check anything for the DTW-ATL flight. Indeed, it was still 24.5 hrs before our DTW-ATL departure time, but she held her ground even after I clarified that I didn't need to check in for the flight yet, I just needed my bag tagged all the way through. And I wasn't about to wait around another 30 mins to see if they changed anything.

No big deal as we just got them retagged after customs in LAX, but was this really something she couldn't do, or could she have done it and just chose not to extend the effort?
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