Searching through the archives, I've come across an "award hack" but the link is dead after the move. Is this something worth trying?

Still, the program doesn't make much sense. If you don't spend all your points when you're a diamond, it'll be extremely hard to do so after your status drops.

What are my options? Some people recommended calling the property directly to talk to CSRs and GMs. I'm hoping they have English speaking reps in China and Japan. Any other thing I can try? Thanks.