Originally Posted by
gnomey
if amex edp bonus didnt post correctly for you, (e.g., kroger not posted as grocery), how do you dispute it? do you live chat or phone customer service?
While I can't say for sure, I find that the live chat agents are empowered to do nothing. They can answer questions and close an account. They won't offer retention bonuses, they won't fix a problem, and they certainly won't offer extra points to fix a mistake. Just call.