But if they're willing to own up to their mistake and pay for the damage, why not? That's the right thing to do on their part, regardless of who National holds responsible. It sounds like they at least acknowledged responsibility, and at least the OP's story is better than mine. I was in Puerto Rico when I gave my car to the valet and it came back with a big gash in the side. The valet (actually the guy at the front desk of the hotel) wasn't there in the morning, and when I confronted him about it the following night, he claimed that he "didn't remember" anything that happened. I had to say that I did the damage in order to get MasterRental to pay the claim (damage was below the $500 deductible for my personal insurance) which really pissed me off.