Just an update: This morning I logged into my Chase account and the CSR is already showing! Very pleasantly surprised. As I mentioned below, they closed my Sapphire, moved a few $ from the Marriott and approved my Reserve. Waiting for it to arrive.
Originally Posted by
f.cerberus
So I applied about a week ago online and it said they needed X days to process and will provide decision by mail (the usual yada yada with Chase applications)
Called the recon line today, and the lady was helpful - went through a few questions, and asked me if I was OK reshuffling some of my credit lines. I said yes, pointed to two cards I hold (Sapphire and Marriott) and that she could move all she wanted.
Then I was on hold again, and she came back saying she'd put in the notes for credit reshuffle and it had to go through a secondary review or whatever and I will know in a week or so.
What does that mean? Does it make sense to call again and talk to someone else in a day or so?
I have Chase Mileage Plus Club, a downgraded Mileageplus, Marriott and Sapphire and I'm happy to close most of them.