Maybe you could amend this letter...

It's a customer complaint letter to NTL, a British cable TV company.

I think it was posted in the AC forum a few years ago but I thought it was so funny I kept a word copy of it...enjoy!


Dear Cretins,
I have been an NTL customer since 9th July 2001,when I signed up for
your three-in-one deal for cable TV, cable modem and telephone. During
this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
Please allow me to provide specific details, so that you can either
Pursue your professional prerogative, and seek to rectify these
difficulties-or more likely (I suspect) so that you can have some
entertaining reading material as you while away the working day
smoking B&H and drinking vendor-coffee on the bog in your office.

My initial installation was canceled without warning, resulting in
my spending an entire Saturday sitting on my fat arse waiting for
your technician to arrive. When he did not arrive, I spent a further
57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.

HOW?
I alleviated the boredom by playing with my testicles for a few
minutes-an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later,
although the technician did forget to bring a number of vital tools-such as a drill-bit, and his brain.

Two weeks later, my cable modem had still not arrived. After 15
Telephone calls over four weeks my modem arrived ... six weeks after I had requested it, and begun to pay for it.
I estimate your internet servers downtime is roughly 35% -- the
hours between about 6 pm and midnight, Monday through Friday, and most of the weekend. I am still waiting for my telephone connection. I have made
nine calls on my mobile to your no-help line, and have been unhelpfully
transferred to a variety of disinterested individuals, who are it seems
also highly skilled bollock jugglers.

I have been informed that a telephone line is available (and someone
will call me back); that I will be transferred to someone who knows
Whether or not a telephone line is available (and then been cut off); that I
Will be transferred to someone (and then been redirected to an answer
machine informing me that your office is closed); that I will be
transferred to someone and then been redirected to the irritating Scottish robot woman.

And several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at
least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle moments to attend to. Frankly I don't care. It's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music. Forgive me, therefore, if I continue.

I thought British Telecom was ****; that they had attained the holy
piss-pot of god-awful customer relations; and that no one, anywhere, ever,
Could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there
isn't anyone else is there? How surprised I therefore was, when I discovered
To my considerable dissatisfaction and disappointment what a useless shower of *******s you truly are. You are sputum-filled pieces of distended
rectum,incompetents of the highest order.

BT - ......s though they are - shine like brilliant beacons of success,in
the filthy mire of your seemingly limitless inadequacy. Suffice to say
That I have now given up on my futile and foolhardy quest to receive any
Kind of service from you.

I suggest that you cease any potential future attempts to extort
payment from me for the services which you have so pointedly and
Catastrophically failed to deliver. Any such activity will be greeted initially with hilarity and disbelief-quickly be replaced by derision, and even perhaps bemused rage.

I enclose two small deposits, selected with great care from my cat's litter
tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit-they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did
not experience both their rich aroma and delicate texture. Consider them
the very embodiment of my feelings towards NTL, and its worthless employees.

Have a nice day. May it be the last in your miserable short life,
you irritatingly incompetent and infuriatingly unhelpful bunch of twats.