FlyerTalk Forums - View Single Post - Problem with online check-in: is it me or the system?
Old Sep 2, 2016 | 1:41 am
  #9  
sakari1707
50 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Oct 2011
Location: HEL
Programs: AYPlat, BA, SQ
Posts: 503
Tried to check-in simple HELTLL flt, my booking had my OWE BA number on it, but at check-in it was changed to my AY+ (Basic) number and was not able to change it.. resulting in "boarding pass cannot be issued due to unpaid seats".

Called AY, answered in less than a minute, said would call me back, did so within 5 minutes and everything was cleared and was able to do the check-in.
System glitches seem to be persistent, but phone service great!
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