Originally Posted by hyperspace

seeking forum wisdom for the situation I'm in.
I'm trying to checkin online our LAX-LHR leaving tomorrow night. It's 2 adults with 2 lap infants in CW. Reward ticket with Chase voucher.
Everything looks good on the reservation but ba.com is unable to process check -in and returns the following error:

"Sorry, we can't check you in at the moment but don't worry, if you give us a call, our agent may be able to 're-validate' or 're-issue' the ticket. Otherwise we can fix it at the airport. We recommend you give yourself plenty of time so that we can amend your ticket and check you in on time."

Called CS, she was very nice and explained that everything looks ok and she can't understand why I wouldn't be able to checkin online. She mentioned it might be because there are "too many lines" in the ticket?
There was a name change for the infants because they were legally adopted, but she says all docs are there.

Are we just gonna have to fix this at the airport?
any experience with this?

thank you!