From: AVIS Indonesia <[email protected]>
Subject: Re: Avis Reservation 45899216SG6 .
CC: [email protected]

Dear Mr. Mathias Koerber ,

Gretings from Avis Indonesia HQ in Jakarta,

First of all please accept my apologize due for the delay reply , I have investigated this case to Our Avis station in Denpasar Bali with Mr. [redacted] ( Avis RSA Supervisor for Denpasar Bali ) why the AVIS staff not show up as your arrival time at Denpasar Bali. “ We do accep you car reservation via on line booking on,22 Jul 16 /02.19.40. with the RES No : 4589-9216 –SG – 6 and forwad it to Avis station Bali ( [email protected] ) at the same day, After I talk with Mr. [redacted] last night “ The Point is there is a mist calculate betwen their stock ,& Reservation “ because on 30 of July 2016 ,2 days before your arrival time for Denpasar Airport ,they have another customers who rented 3 cars before not returned their car rented as the rental period without any information ,on the other hand Mr.Alit expected both of 3 cars will finish on schedule 30 of July 2016 ,( finally, on 2 of August , the renters call to Avis Bali that they need for extend efew days more ). On 31 of July 2016 one day be fore your arrival time for Denpasar Airport, on 01 AUG 2016 @ 12:00am Mr. [redacted] have been try to find out the solution,e.g .He try to call their saveral Supayer in Denpasar Bali ,but most of them are full booking ( sold out ) because on July - August is the High Season for Denpasar Bali,

We really under stand that our service in Denpasar Bali was make you very disappointed ,therefor for “We Apologized for any inconvenience caused”,



Thank you and Have a good day,