theaccesscard

I am sorry if I'm being a jerk but I am so pissed to receive those filthy room and feeling very dissapointed that they didn't ask my permission to move my stuff.I can see mixed opinion here,some say it is the right thing for hotel to do it and some said hotel not supposed to do it so I guess I will just let hotel to give opinion about this issue and I will update here again I am so sorry.

For the update on room move,yes I've been move to a new room,same category which is executive room.It is way much better in term of cleanliness but still got minor issue such as TV remote control not working,loud air-condition sound at midnight and TV channel was not available a whole second day due to raining and the feedback from hotel team is it is "normal" so I'm a bit shocked never heard of this especially in a 5 star hotel.Too much error for this stay .To those who think I'm exaggerating the issues,here I post some photos for your valuation.

Dirty bathroom floor


Mold in bathroom








Blood stain on countertop


Blood stain on duvet


Leaking shower handle


Stain on luggage rack and wall






Dust on left sidetable


Leftover welcome amenities from previous guest at my front door was there upon my arrival until late evening.


toiletries wrap look bad for hotel standard


Hairs and filthy carpet














Rusty razor blade


Curtain was not well hang


Night lighting not working


Reading light also stuck in there and cannot be press


TV not working whole second day due to raining.come on,this is Malaysia, a tropical country which it is raining through out the year.