Originally Posted by
writerguyfl
Yes. I used to be a Night Manager at an upscale hotel. Our policy was that we would gladly move guest's property when switching room...but only when the guest was present.
On multiple occasions, I got chewed out when guests returned late in the evening expecting to simply pick up the key to their new room with everything moved. They would say something (in a condescending tone) like: "The Four Seasons in Singapore moved everything for me. I thought you were supposed to be the best hotel in town."
Hilton should just have an option on our hhonors account page..."When we put you in a nasty room and you storm out of the hotel after demanding a new one, would you like us to move your belongings?"
