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Thread: Damaged Luggage - Customer Service not even responding
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Old Aug 31, 2016 | 1:39 pm
  #3  
fsharp
10 Years on Site
 
Join Date: Mar 2012
Location: Dubai
Programs: Etihad Guest Gold
Posts: 40
I wish I could send you a PIR number but when I reported the damaged stroller at Abu Dhabi airport, all I got was a piece of scrap paper with an email address for baggage claims ([email protected]).

I asked for a proper document as proof of damage for my travel insurance but I was told to send an email with a photo of the damaged stroller.

I will PM you the information now and a copy of the email. I'm afraid I might not be able to claim with my travel insurance since I was supposed to get this document (PIR I guess) within 24H.

I would appreciate a prompt follow-up please..

Originally Posted by EtihadHelp
Dear fsharp,

We are very sorry to learn of your experience, and we sincerely apologise for the inconvenience caused. Kindly send us your PIR number (from when you reported the damaged stroller at the airport) via private message and we will follow-up on this for you. Thank you.

Kind regards, *Kim
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Last edited by fsharp; Aug 31, 2016 at 1:54 pm
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