Originally Posted by
diburning
Uber's customer service (if it's any different from the way they're handled here in the US) is complete and utter garbage.
I was in the UK, and tried to change the phone number in the app to my UK number. It wouldn't take it, so I contacted them about the problem. They got back to me three days later saying that I could do it myself. It wasn't in broken English, so it may or may not be the customer support center in Manila, but the response was clear that they didn't read my message, and didn't care.
I referred a friend to Uber to get us a free ride. My friend had a Netherlands phone number (we were both in the UK at the time) and it gave him a UK free ride credit, but would only give me one in USD, and it would not apply while I was in the UK.
Uber is great when it works. Their customer service is a joke.
From my experience, you can't change phone numbers on the app. You can only do that on a computer.
Customer Service is in the city where they operate from. The London Customer Service centre handles drivers in London and the Manchester Centre handles their drivers in Manchester.
I have had good responses and even got a refund for a ride when the driver took a very long route and got lost.
Your free ride is dependant on where your original service was registered. I have a UK account and I am currently in Malaysia. I have referred friends to Uber, and as long as I have my UK number on the account, it gave my friends a RM 10 (That's US$2.50) credit towards their first ride, I got a £10 (US$13) credit towards a free ride in the UK (and it stored on my system without it being used immediately. I found that if I had changed my phone number to a local one in Malaysia, it would only give me a RM 10 credit and it would immediately use it towards my next ride. So I'm keeping my UK number on file, and just call the driver when I make any booking so that they have a local number to ring.