Originally Posted by
Dave Noble
There are indeed fares that are non refundable and non changeable
There is no policy to refer to, it is simply the conditions that apply to some tickets - some are changeable, some changeable for a fee and some that are not changeable at all
If you have purchased such a ticket, then there is not much that you can do other than claim off of any travel insurance that you may have
What is the route, dates of travel and date the ticket was purchased?
It would be "nice" if one were informed UPFRONT of the semi draconian nature of such a ticket (and not be forced to read 3 pages of a tightly printed document).

When ones does nearly ANY transaction on AA.COM, one can't avoid the FULL page "pitch" to SELL you miles [at least the default is "no"

].