Originally Posted by
Platy
Great in theory, but QF have zero interest in constructive feedback. They go through the motions and then ignore both customers and staff.
Some manager recently approached me directly (I think "reached out" is the term) to request feedback - I provided detailed, constructive, extensive feedback, including ideas for progressive options to improve, but got absolutely no response, not even a thank you email.
When I talk to staff on the aircraft they all report the same arrogant attitude from management - simply not interested in listening.
Rot at the top....bad leadership....
I don't doubt that (it is the general modus operandi for many businesses nowadays. It is exacerbated when you are dealing with an entity which in some respects is complacent and does not recognise the extent of the competition it faces).
But if you say things often enough, they might eventually get through.
(PS: Don't get me started on the use of "reached out". I have forbidden the use of that linguistic abomination (along with many others) in my presence...my staff know not to use weasel words and just say what they mean when speaking or writing to me)