Wondering where I should post for advice.


I have been told by AA that my round-trip international ticket is non-refundable (which I knew) and also non-changeable (which I did not know).

A member of my family was put into the ICU and I was hoping to make a change to the middle part of my trip-- I was informed by AA that because one of my flights is a code share with another airline, the flight cannot be modified.

I have requested written information regarding this policy, as it can't be found on their website and I don't recall it from my booking, but they have not responded.

Looking for a bit of advice. Thank you!