Originally Posted by krispykrme

I just had one of the worst experience on United.

I was on UA990 from SFO to CDG on 8/28/16. Which was diverted to IAD due to crew rest issue that resulted in a 25 hours delay. While at IAD the premiere desk was able to rebook me on UA122 so that I could arrive in London on 8/29 9pm. That would allow me to drive from Heathrow to Poiters in France and make it to my meeting. At 4:30 am at IAD to check into UA122 it was miraculously that I was pulled off the flight and stuck on UA2090 leaving at 6:30PM. So rendering my one way rental car in Heathrow useless. Fast forward to 8/30 8:40 am, after arriving at CDG, my two rimowa with all my cloth for next two weeks are gone (supposedly in Frankfurt). I am schedule to fly in J on Air China to Haneda thru Beijing on 8/30 evening. So chances are I won't see my bag for next two weeks as I have to go to Tokyo, Sapporo, Seoul, Taiwan, and Singapore before going back to SFO via Tokyo and Paris.

Here is what I have suffered so far

1. 8/29 car rental in Paris- $180
2. 8/29 hotel in Poiters - $200
3. One way car rental from Heathrow to Paris -$1,475.
4. Given united incompetence thus far, I don't think I will find my two Rimowa. Which is about $1800 including my shaver and cloth.

So far I am $3,655 in red.

United offered $200 baggage allowance, and $300 electronic certificate.

Which I think was an insult.

Would like to see if anyone has sued United in small claim court.