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Thread: Baggage damaged by TSA, item missing, CX claims success rate?
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Old Aug 29, 2016 | 11:30 pm
  #4  
garykung
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Originally Posted by infinitium
I lodged a baggage damage claim at HKIA, and am wondering what the success rate is for missing item claims? Will CX generally reimburse to the full cost of the item, or nego w/you, for a partial claim?
Slim to no chance of success, in 2 reasons:

1. Electronics are usually excluded for claims.

2. It is unknown why your baggage has been cut opened. However, if the cut was due to necessity (like forced open by TSA ), then you have to be liable.

BTW - Covenant Aviation Security is the authorized TSA contractor for SFO's security. If you have to file a claim, go to:

http://www.covenantsecurity.com/Subc...struction.aspx
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