Just got off the phone from the Turkish call centre in India and thought I'd post my positive experience.

The number on the back of the elite plus card seems to go directly through to a person in turkish call centre now, rather than the automated 'vetting' process before. This posed a bit of a problem as I don't speak turkish and she didn't seem to speak english, but I was quickly transferred to the english speaking centre in india.

The very well spoken chap there helped me sort my seats out in less than a minute and asked if he could help with anything else. This is a great improvement from the 30 mins I have spent on the phone in days gone by trying to sort similar things out.

The line was also crystal clear, even though I was on skype at my end. My connection hasn't changed so not sure if the new centre makes a difference there at all. It was a relief to not spend ages phonetically going through my booking code!