The less information you provide, the less valuable the advice you will get.

FT is a two-way street.

If you want legal advice, why post here at all? Just go retain and pay a lawyer for advice.

If you want practical advice about what you are likely to get by way of a customer service gesture, you are going to need to provide specific information, including the property and exactly what happened.

For all you know, the exact same thing has happened before to someone else on FT and they can tell you what the result was.

It's up to you. GIGO (Garbage In, Garbage Out).