Originally Posted by
jetsetter
I have been calling Barclays about every two weeks since I got the new JetBlue Rewards card based on having the B6 Amex trying to do a product change to the $99 AF JetBlue Plus card.
Every time I called, they would check in my account, and say no product conversion was available, and there was nothing they could do.
I called again last week expecting to get the same answer. I was transfered to a different CSR, and she processed the product change to the Plus Card!!!
It seemed like as of last week they must have loaded some type of product change/upgrade offer in to my account that was available for Barclays reps to access.
I was advised the change and new benefits would take affect on the first day of my next billing cycle, and that I would receive a new card with the original account number and expiration date.
Interesting. I had put off calling until July, but before I did, I logged into my account and there was a notification on the right hand side of the main account page with the offer to upgrade. Only took a couple clicks. I wonder how many times I overlooked it, as it almost appeared like an ad.
Same deal - conversion happened after the next statement period began. Shortly thereafter got new cards, just as they described, same #, same expiration.
Was pretty painless, just wish they'd made it a little more prominent.