Originally Posted by
theddo
Because you have gotten the general picture of the TSA as a well-trained, well-equipped force able and willing to deal with their objectives in an effective manner, or what?
Their benchmarking is how many weapons they let through, not how many people they search unnecessary. Nobody in charge of the TSA cares about lines. TSOs aren't paid because they are efficient.
DHS pays a lot of money for senior management, some relatively expensive staff and even outside consultants with the purpose of being informed of the general picture despite the limitations of the TSA rank and file.
Due to PR/CYA concerns, the TSA ends up being what the TSA ends up being. And part of that consequence is the TSA ends up causing these kind of distracting shows that do more harm than good. This incident is a case in point.