Originally Posted by
jetsetter
I have been calling Barclays about every two weeks since I got the new JetBlue Rewards card based on having the B6 Amex trying to do a product change to the $99 AF JetBlue Plus card.
Every time I called, they would check in my account, and say no product conversion was available, and there was nothing they could do.
I called again last week expecting to get the same answer. I was transfered to a different CSR, and she processed the product change to the Plus Card!!!
It seemed like as of last week they must have loaded some type of product change/upgrade offer in to my account that was available for Barclays reps to access.
I was advised the change and new benefits would take affect on the first day of my next billing cycle, and that I would receive a new card with the original account number and expiration date.
How old was your Amex? Remember that due to the CARD act banks are not allowed to increase the annual fee in the first year, even at customer request. I do not know how the law applies to converted accounts like yours but a restriction like this would be hard-coded into the rep's systems and they cannot override it...