FlyerTalk Forums - View Single Post - Avis doesn't honor confirmed reservation

Aug 27, 2016 | 1:05 am

matjes

Join Date: Jan 2001

Location: Singapore

Programs: UA MP Plat MM, *G;Global Entry; Hertz, Budget; Accor Gold, Marriott Gold

Posts: 211

Quote:

Originally Posted by gdenton

You should start the process of escalating this

http://avisbudgetgroup.com/contact-us/customer-service/
http://avisbudgetgroup.com/contact-u...nt-escalation/

I tried that. Got a negative reply:

Quote:

Dear Mr. Koerber,

Thank you for contacting Avis North America Customer Service regarding your recent rental. We apologize for any inconvenience, however, such instances where the rental did not take place in the US or Canada and the renter is not a resident of the US or Canada cannot be resolved by Avis North America.

Best Regards,

Regina Cochran | Executive Response Team Avis Budget Group, Inc.

Needless to say AVIS Singapore and Indonesia have not reacted