Amazing.
I just managed to get AirAsia India to transfer the refund they owed me to my bank account.
And it only took 9 months of polite requests, cajoling, threats, tweets to their account and the CEO, and even emails to the Indian Minister of Tourism.
AirAsia made 27 promises to make that refund over those 9 months. Each time, after not receiving it I'd write to ask where is it? They would often ignore me.
In the end, only extreme action forced their hand.
But what about the thousands of other customers who don't know enough, or are too tired to pursue them so vigorously for their promised refunds, as documented in articles? I wish someone would write an article explicitly exposing AirAsia's unscrupulous practices and warn potential customers of the risk of doing business with AirAsia.