Originally Posted by
davetravels
A while back, I was on an afternoon ORD/JFK RJ flight. The flight and plane were slated to go ORD/JFK/Somewhere in Florida. ORD/JFK was listed as a lunch flight.
When the F FA didin't serve lunch, I asked about it. He said that the flight wasn't supposed to get lunch. I said - So, it wasn't catered? He said that they DID have meals onboard, but, - -
HE ASSUMED that, they were for the JFK/FLA leg! When I brought up the flights on DL.com and showed him the services on the 2 legs, he served us the lunch!
Shouldn't the FAs know what flights get what?!?!?
Short answer is yes, they should know - For DL there is a "Standard of Service" that clearly defines what gets served on which flight, from no service, to drinks, to drinks & snack, etc. That being said, you noted that this was an RJ flight. So, perhaps on whichever regional airline was flying that flight might have different standards than DL.
A complaint to DL might indeed be in order. But, I would actually send the complaint to the regional airline in question. It was their training/communications that caused the mistake.