FlyerTalk Forums - View Single Post - BA says ticket has been issued, CX says it hasn't - what to do?
Old Aug 26, 16, 9:38 am
Join Date: Aug 2004
Programs: TK Gold, FB Silver, A3 Silver, BA Bronze
Posts: 255
Originally Posted by Often1 View Post
Agreed. If it's BA-ticketed and you arrive for a CX flight without a ticket (presuming that CX has not cancelled the reservation as unpaid sometime between now and your flight), nothing will happen until you can get BA to reinstate the ticket.

Try one more call to BA and then do a three-way call with BA and CX in which you essentially say, "I am just the passenger, what should I do here?"
After calls to seven BA agents, one supervisor and three CX staff over the course of a morning, I managed finally to convince BA that the ticket needed to be revalidated. Despite the supervisor's continued protestations that everything was fine (and CX's to the contrary), revalidation worked instantly and I was able to check in.

I shouldn't be surprised, but the quality of BA call centre staff leaves me deeply underwhelmed.
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