My profile states Platinum on the left. But seriously when you call up it means absolutely nothing, nothing at all which is ridiculous when compared to other airlines.
Call as a Gold to BA and they'll bend over backwards for you and even often break the rules because you're 'Special'

with Etihad, you are more likely to be told 'you should know better' !

Travelling business into AUH and had to add an ongoing to KWI which I purchased. All I wanted was for them to remark my AUH KWI segment to say that I was on an inbound aircraft as there's only a one hour stopover.

First I was told it was not a long enough stopover, to which I pointed out that it was top of the list as a straight through single ticket

Then I was told I would have to get out collect my luggage and check it in again, which is rubbish in the highest order as I could checkit through from London. Anyway I don't have any and I pointed it out. She decided that I still had luggage etc

Then I asked again, please have an indication on the system telling the Ground Staff of the KWI flight that I'm on the inbound. She put me on hold to speak to a supervisor. It was for so long that the system eventually (or she did) booted me

Called back, got an Arab in the Al Ain center who did it all in under a minute. He couldn't have been more helpful

Both times I called the Manchester number (a local 0161 number) and it was midday in the UK on a working day. Neither time did I get Manchester

It is just the disdain with which their ill trained staff treat people. Oh I don't know the answer to that question so I will say it cannot be done....

They really need to start treating their most regular fliers better or provide them a separated service with better equipped and enabled staff who know what it means to become a frequent flier of theirs.