“It was very traumatic for her, and I really felt bad for her,” she said. Bradley observed that Bergstrom had provided paperwork to the TSA agents, but even as she presented the necessary documents, the authorities showed her no sympathy. Rather, she says, they encircled her, refused to speak directly to her, and whispered to each other. “They all just talked among themselves like she wasn’t there. And I thought what in the world would possess them to do that? It just wasn’t necessary at all.”