And brilliantly, I may add.

Thank you Eugene for again pointing out a little quirk about SPG that I had no idea about, probably because I rarely patronize the properties. I agree with you that although suite upgrades are quite nice, they are not a preequisite to my staying at a certain hotel, just so long as I am assured of getting at least a nice room from their inventory.

Although you have had very good experiences with the Diamond Desk, I have not, and unfortunatley, and more to the point, neither has some other members of FT.

I need not detail to you the latest snafu concerning the failure of the Paris Arc de Triomphe property to open on time, and the abject failure as reported by both BKNIAZ and DINGO on the remedies suggested for their upcoming stays.

Unfortunately, this type of customer service is becoming all too frequent from the likes of HHonors. Where there was once a great response to our concerns, now it is almost nil. I understand that Adam is quite busy with other responsibilities and pursuits, and I don't begrudge Hilton upping the points requirements for its rewards.

However, what I do resent are the changes to the program and the broken promises to us withoug so much as a heads up to us. This is unforgiveable in my opinion.

Although you and others still report excellent service to meet your needs, I am sad to note that this often is not the case anymore. I just hope that Hilton keeps its end of the bargain with respect to your brand loyalty.

Best regards,

NJUP